Effective Date: July 1, 2025
Last Updated: July 1, 2025
Welcome to Kasbra LLC (“Kasbra,” “Company,” “we,” “us,” or “our”). These Terms of Use
(“Terms”) govern your access to and use of our website located at kasbra.com, and our related
services, including prepared meal delivery and subscription services (collectively, the
“Services”).
By accessing or using our Services, you agree to be bound by these Terms and our Privacy
Policy. If you do not agree, please do not use our Services.
1. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and
warrant that you meet this requirement and have the legal authority to enter into a binding
agreement.
2. Services Provided
Kasbra provides fully prepared, ready-to-eat meals delivered to residential addresses within our
service area. Services may be accessed via one-time orders or a recurring subscription plan. All
meals are delivered in insulated thermal bags to ensure freshness.
3. Subscription and Order Terms
a. Subscription Renewal
All subscriptions automatically renew on a weekly basis. If no changes are made by the customer
prior to the cutoff time, the order will repeat based on the customer’s previous selections or be
updated with comparable menu items based on availability.
b. Order Cutoff & Modifications
You may modify, pause, or cancel your subscription before the designated cutoff date. After this
deadline, changes cannot be guaranteed, and your order will be processed.
4. Payments
All payments are processed securely via Stripe. Accepted payment methods include all major
credit and debit cards supported by Stripe. By providing payment information, you authorize us
to charge your chosen method for applicable orders and subscription renewals.
5. Refund and Cancellation Policy
Kasbra does not offer refunds after the order cutoff date, except in the following cases:
• Meals were not delivered;
• Meals were delivered damaged or incorrect.
Refunds issued under these conditions may be partial and will reflect the value of the affected
items.
6. Thermal Bag Return Policy
Meals are delivered in reusable thermal bags with ice packs. You agree to:
• Leave your previous bag with ice packs outside your residence by 9:00 AM on your next
delivery day.
• Return all bags upon subscription cancellation.
Failure to return bags after two (2) collection attempts will result in a $12.99 charge per
unreturned bag. Kasbra reserves the right to recover additional unreturned bags upon
subscription termination.
7. Delivery Area & Timing
Kasbra currently delivers within Miami-Dade and Broward Counties, up to a 50-mile radius
from our location at:
5007 Hiatus Rd, Sunrise, FL 33351
Delivery times are estimates and not guaranteed. Kasbra is not liable for missed deliveries due to
inaccurate addresses, recipient unavailability, or other circumstances outside of our control.
8. Allergens & Nutritional Information
Meals are labeled with nutritional facts and common allergens. However, Kasbra does not
guarantee allergen-free preparation and cannot accommodate specific dietary restrictions. Our
facilities may process ingredients containing dairy, eggs, nuts, gluten, soy, shellfish, and other
common allergens.
Disclaimer: Meals provided by Kasbra have not been evaluated by the Food and Drug
Administration. Kasbra meals are not intended to diagnose, treat, cure, or prevent any disease.
9. User Conduct
By using our Services, you agree not to:
• Violate any local, state, or federal law;
• Interfere with or disrupt the operation of our website or services;
• Attempt to gain unauthorized access to our systems or data;
• Misrepresent your identity or use the service for fraudulent purposes.
10. Intellectual Property
All content on our website and packaging, including but not limited to graphics, images, text,
trademarks, and logos, are owned or licensed by Kasbra LLC and protected under applicable
intellectual property laws. You may not use, reproduce, or distribute our content without written
consent.
11. Disclaimer of Warranties
Our Services are provided “as is” and “as available.” Kasbra disclaims all warranties, express or
implied, including merchantability and fitness for a particular purpose. We do not warrant that
meals will meet your dietary or taste preferences.
12. Limitation of Liability
To the maximum extent permitted by law, Kasbra LLC shall not be liable for:
• Indirect, incidental, or consequential damages;
• Any illness or allergic reaction caused by consuming our products;
• Delays or failures in delivery beyond our control.
By using our Services, you waive any claims related to personal injury, illness, or damages
arising from known or unknown allergens or improper meal storage after delivery.
13. Dispute Resolution & Arbitration
You agree that any dispute, claim, or controversy between you and Kasbra arising from or
relating to these Terms or your use of our Services will be resolved through binding arbitration
in accordance with the laws of the State of Florida.
Venue shall be in Broward County, Florida, and each party waives the right to a jury trial or to
participate in class actions.
14. Privacy
We collect customer names and contact information solely for order fulfillment and marketing.
We do not store or process payment or banking data directly. Use of our Services constitutes
consent to our Privacy Policy.
15. Modifications
We reserve the right to update or change these Terms at any time. Changes become effective
upon posting on our website. Continued use of our Services constitutes acceptance of the
updated Terms.
16. Contact Us
Kasbra LLC
5007 Hiatus Rd, Sunrise, FL 33351
📧 contact@kasbra.com
🌐 kasbra.com